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Computer Support Admin

Launch App

The University of Utah/Huntsman Cancer Institute offers computer support for clients via the phone or entering a trouble ticket online. The Computer Support tool allows our dedicated staff to track customer requests which expedites and improves service.

Features include:

  • Lookup Capabilities – Lookup by status, priority, employee name, assigned to, type and group.
  • Service Request Details – Details such as status, platform, request type, hardware, device, software, history, notes and service actions (captured in a grid showing staff member, action start time and duration and details) are easily updated by the support staff for careful monitoring and tracking of the service request.
  • Client Evaluations – Person requesting the support is given the opportunity to evaluate the performance of support staff.
  • Dictionaries – Thirteen dictionaries exist for flexibility of the system. Support staff with proper administration rights are able to add, edit and delete entries in these dictionaries.
  • SLA Maintenance – Users, Groups, Devices and Staff ca be updated as needed.
  • Inventory Control – Asset search, editing, reconcile and move are viewed and tracked here.
  • Security – Rights and access to Computer Support is granted following HCI's strict security policy.

Contact Us

Research Informatics Director
Andrew Post, MD, PhD

Research Informatics Associate Director
Shirleen Hewitt, DBA


HCI Senior Director Oversight
Aik Choon Tan, PhD

Faculty Advisory Committee Chair
Aik Choon Tan, PhD

Faculty Advisory Committee Members
HCI Research Executive Committee